Stories From the Field: Breaking Communication Barriers in a Qualitative Field Research

Photo: Smiling schoolgirl in a yard

Upon joining the Gender and Social Transformation team at BIGD in June 2019, I have been engaged in some exciting qualitative research projects. The team is well-known within BIGD and also among international researchers for its expertise in qualitative research. As a member of such an expert group of researchers, I had to match the intensity of the job of conducting rigorous fieldwork in various projects.

Qualitative research is always challenging as the researcher needs to remain sensitive and continuously aware of all the questions which require answers to understand the context of a particular problem. Keeping all these in mind, we were conducting a research project called ‘New forms of adolescent voice and agency through the use of mobile phones and ICT’ with four schools from different socio-economic backgrounds in Dhaka and Cumilla. We aimed to explore whether mobile and internet usage is enabling adolescents to overcome barriers, and how it increases their voice and agency, with a keen eye on whether this contributed to building youth leadership.

This research is part of a nine-year (2015-2024) longitudinal research and evaluation study titled ‘Gender and Adolescent: Global Evidence (GAGE)’. GAGE is generating evidence on ‘what works’ to enable adolescent girls and boys to emerge from poverty and fast-track social change for young people, their families and communities.

The fieldwork of the project was divided into three categories — English medium school which represents higher class society, Bangla medium school representing the middle class and lower middle class and slum school representing the lower class. Taking Dhaka as the urban area, we conducted research in a Bangla Medium school, an English medium school and a Government high school, each representing a particular class as mentioned earlier, while another school, a Government high school from Cumilla, was added to the study to represent the rural lower-middle class.

The qualitative methodology of the research included focused group discussions and in-depth interviews of class eight students, their parents and teachers as I exclusively conducted FGDs and IDIs of boys and their parents. Upon completion of these activities in Slum school and Bangla medium schools from Dhaka and Cumilla, we struggled to find a suitable English medium school to wrap up the field work. Our senior team members picked out several English medium schools, most of which could not give us proper responses. However, we finally drew a positive response from Sir John Wilson School situated in the outskirts of Basundhara residential area. We went there and several team members went to meet the principal. Tensions within the team ran high after the principal mentioned undesirable incidents involving internet usage, such as cyber bullying and harassments, among the students of the school had made authorities cautious regarding the matter. We were worried whether the students would openly discuss these issues with us as conducting research in such English medium schools has been rare for us.

Photo: Students at Sir John Wilson School

We pondered over how we should deal with students from this particular class as communicating with them could be a challenge due to their verbal expressions and the issue mentioned earlier. Despite all these worries, I remained confident and enthusiastic because our topics were based on teenagers and the internet – both I am quite comfortable with. I felt my understanding of these areas would give me common ground with the particular respondents and allow me to draw enthusiasm from them as well. In separate meetings held by the team for this particular issue, I assured everyone that things would go smoothly.

After arriving at the school with the team under pressure, I began conversing with the boys and surprisingly drew spontaneous responses. My approach to the discussion was built around the universal usage of the internet and empathising with the student about web surfing to guide them into a common platform to make them open up without hesitation. As the FGD progressed we spoke following the guidelines. I tried to keep the mood light and had fun sharing secrets like flirting over social media and playing games etc. They brought up the issues of cyberbullying, sexual harassment and how the internet was becoming a place which regulated the mood of the adolescents often getting them depressed overreactions to certain posts and drawing comparisons with others they have contact with over the internet. I was deeply moved by their insights into social issues like garment labour movements, student movement over road accidents issues.

While speaking with them, I felt that the negatives of internet usage were highlighted overwhelmingly more than the perks. It is undeniable that the negative effects of using the internet during adolescence could bring great harm, yet the utility of the brighter side of the internet, like the negative sides, cannot be downplayed. With the internet’s unlimited resources for free, it assists them greatly in their studies, growing good hobbies and learning new skills, i.e. learning programming languages, developing games/apps, creating music and sharing them with a wider audience to appreciate or improve upon. It is nonetheless the quickest way to remain in touch with friends and families defying the distances. Adolescents expressed their worries about the risk of exposing themselves to strangers which sometimes lead them to getting blackmailed over life-threatening issues. Additionally, cyberbullying leads them into unhealthy relationships with friends, peers and forces them to take fatal steps like committing suicide which is a matter of grave concerns in the society.

After all the worries we had, it felt great to conduct productive FGDs and getting to know their activities and opinions about daily internet use was worthwhile as they expressed their opinions thoughtfully. It was the most enjoyable part of being a qualitative researcher as I felt privileged to have a job where I could connect with others in deep conversations and get to know their thoughts in the light of a particular context. And a well-versed conversation always helps to make the research compact and strong. Speaking to the respondents without any regard for their social class and status and in a passionate and curious mindset to understand the research problem can surely bring success in fieldwork.


Saklain Al Mamun is a Research Associate in the Gender and Social Transformation (CGST) cluster at BIGD. 

“Stories from the Field” is an ongoing series where members of the BIGD team reflect on their experiences conducting research on-ground. 

Photo 1 by Ricci Coughlan / DFID, licensed under CC BY 2.0

Photo 2 by Pragyna Mahpara

কিশোর-কিশোরীদের প্রজনন স্বাস্থ্য: না বলা কথা

রবিঠাকুরের বিখ্যাত ছোটগল্প “ছুটি”-র ফটিকের কথা মনে আছে? সেখানে বয়ঃসন্ধিকালীন বয়সের প্রতিভূ চরিত্র হিসেবে ফটিক সম্পর্কে যা বলা হয়েছিলো তা যেন আমাদের কিশোর-কিশোরীদেরই মনের কোটরবন্দী কথা, “তেরো-চৌদ্দ বছরের” ছেলেমেয়েরা “সর্বদা মনে-মনে বুঝিতে পারে, পৃথিবীর কোথাও সে ঠিক খাপ খাইতেছে না… অথচ, এই বয়সেই স্নেহের জন্য কিঞ্চিৎ অতিরিক্ত কাতরতা মনে জন্মায়।“

এই ফটিকের মতই প্রায় সাড়ে তিন কোটি কিশোর-কিশোরীর বসবাস এই ছোট্ট দেশে যাদের বয়স ১০ থেকে ১৯ বছরের মধ্যে। এই সংখ্যাটা নেহায়েত কম তো নয়ই বরং এই সংখ্যা আমাদের সমগ্র জনসংখ্যার ২১ শতাংশ। স্বাভাবিকভাবেই দেশের সামগ্রিক মাপকাঠিতে এই জনগোষ্ঠীর ভূমিকা খুবই গুরুত্বপূর্ণ। সেরকম কিছু কিশোর-কিশোরীর সাথে আমরা কথা বলি “জেন্ডার এন্ড এডোলেসেন্স: গ্লোবাল এভিডেন্স”, সংক্ষেপে GAGE প্রকল্পের আওতায় চলা গবেষণার সময়।

বয়ঃসন্ধি হচ্ছে ১০-১৯ বছরের বয়সসীমার মাঝে জীবনের এমন একটি ধাপ, যার মাধ্যমে একটি শিশুর প্রজনন ক্ষমতার পাশাপাশি শরীর ও মনে কিছু পরিবর্তন আসে এবং সে ধীরে ধীরে একটা পূর্ণবয়স্ক মানুষে পরিণত হয়। ২০১৮-তে GAGE প্রকল্পের অধীনে ঢাকা-র তিনটি বস্তিতে একশোরও বেশি বয়ঃসন্ধিকালীন কিশোর-কিশোরী এবং তাদের পরিবার ও পারিপার্শ্বিক সমাজকে নিয়ে চালানো গবেষণায় উঠে আসে কিছু গুরুত্বপূর্ণ ও চমকপ্রদ তথ্য।

তাদের সাথে কথা বলে দেখা গেছে, স্কুল পাঠ্যক্রমে যৌন ও প্রজনন স্বাস্থ্য সম্পর্কে ঠিকভাবে শেখানো হয় না। এই কিশোর-কিশোরীদের বয়ঃসন্ধির ব্যাপারে যথেষ্ট ধারণাও নেই। শতকরা ১৭ ভাগ কিশোর ও ২৭ ভাগ কিশোরী ঠিকমত কোনো জন্মনিয়ন্ত্রণ পদ্ধতির নাম বলতে পেরেছে। ১৫ বছর বয়সী কিশোর রফিক (ছদ্মনাম) আমাদের জানায়, “ক্লাস সিক্সে উঠে শারীরিক শিক্ষা বই থেকে আমরা জানতে পারি বয়ঃসন্ধি সম্পর্কে।“ আদতে তাদের স্কুলের বইতে শুধু একটি অধ্যায়েই কৈশোরকালীন শারীরিক অবস্থা নিয়ে আলোচনা রয়েছে, তাও কেবল মাসিক ও বয়ঃসন্ধি নিয়ে আলোচনাতেই সীমাবদ্ধ।

মজার ব্যাপার হচ্ছে, শিক্ষকেরা যখন ক্লাসে মাসিক নিয়ে পড়ানো শুরু করে, তখন ছেলেদের ক্লাস থেকে বের করে দেওয়া হয়; যার ফলে তারা এ সম্পর্কিত জ্ঞান থেকে দূরেই থেকে যায়! এমনকি একজন কিশোরের সাথে কথা বলে জানা যায়, ছেলেদের ক্ষেত্রে শারীরিক পরিবর্তন নিয়ে বাবা কিংবা মায়ের সাথে আলোচনা করার বিষয়টিও ঘটে না লজ্জা ও সংকোচের কারণে। ছেলেদের ক্ষেত্রে তাদের মনোদৈহিক পরিবর্তন ও প্রজননস্বাস্থ্য নিয়ে আলোচনা বা জানার বিষয়টা সীমাবদ্ধ মূলত বন্ধুদের সাথে আলাপ কিংবা স্কুলের শারীরিক শিক্ষা বইয়ের সেই একটি অধ্যায়ে সীমিত জ্ঞান। মায়েরাও তাদের কন্যাসন্তানের সাথে খোলাখুলি আলাপ করতে স্বচ্ছন্দবোধ করলেও ছেলেসন্তানদের সাথে আলোচনা করতে মোটেই স্বচ্ছন্দ নন। একই কথা প্রযোজ্য কিশোরীদের ক্ষেত্রেও। তাদের অনেকেই বড়জোর মায়েদের সাথে প্রজনন স্বাস্থ্য বিষয়ক আলাপ করে থাকে। শিরিন (ছদ্মনাম) নামের এক কিশোরী জানায়, কেবল বাবা-মা নয়, স্কুলের শিক্ষকরাও তাদেরকে প্রজনন স্বাস্থ্যবিষয়ক শিক্ষাদানের ব্যাপারে সংকোচবোধ করেন।

গেইজ-এর গবেষণায় দেখা গেছে, জরিপ চালানো ৩৯ শতাংশ কিশোরীর স্কুলে ঋতুকালীন সুবিধাগুলো পাওয়া যায়, যেই হার প্রয়োজনের তুলনায় অপ্রতুল। মেয়েদের প্রজননবিষয়ক স্বাস্থ্যসেবার জন্য এলাকার ঔষধের দোকান বা ফার্মেসীর ডাক্তারই প্রধাণ ভরসা। দুঃখজনক হলেও সত্যি যে, অধিকাংশই জানায় যে তাদের এলাকায় ধারেকাছে এমনকি ৫ কি.মি. দূরত্বের ভেতর কোনো প্রাথমিক স্বাস্থ্যসেবার জন্য হাসপাতাল বা ক্লিনিক নেই। কেউ কেউ দূরের সরকারী হাসপাতালে যায় তুলনামূলক কম খরচে ভালো স্বাস্থ্যসেবার জন্য। কেউবা রঙধনু সরকারী কমিউনিটি ক্লিনিকে কিংবা মেরি স্টোপ্স ক্লিনিকে অথবা এনজিও-পরিচালিত ক্লিনিকে যায়।

অর্থাৎ কিশোর-কিশোরীদের যৌন ও প্রজনন স্বাস্থ্যসেবা সরবরাহের প্রতুলতা দূরে থাক, সার্বিক প্রজনন স্বাস্থ্য সম্পর্কে তাদের পরিষ্কার ধারণাই নেই। নেই সচেতনতা সৃষ্টির পর্যাপ্ত প্রয়াস, কিংবা স্কুল ও স্কুলের শিক্ষকদের সে সম্পর্কিত যথাযথ উদ্যোগ। মাসিক বা ঋতুস্রাব ও প্রজনন স্বাস্থ্য যেন এক ধরণের ট্যাবু।

ফটিকের মতই শিরিন ও রফিক কিংবা অন্য সব কিশোর-কিশোরীরা বয়ঃসন্ধির সময়টায় একরকমের জটিল পরিবর্তন প্রক্রিয়ার মধ্যে দিয়ে যায়। গোটা দেশের এই সাড়ে তিন কোটি জনগোষ্ঠী তাদের কৈশোরকালীন সময়টা যখন পার করে, তখন কিন্তু তারা ঠিক আর শিশুদের কাতারেও পরে না, আবার প্রাপ্তবয়স্ক হিসেবেও তাদের গণ্য করা হয় না। তাদের জীবনের এই পর্যায়টা একটি সংবেদনশীল অধ্যায়। তাই তাদের প্রয়োজন একটুখানি যত্ন, উন্নত স্বাস্থ্যসেবা, যৌন ও প্রজননস্বাস্থ্য সম্পর্কিত যথাযথ জ্ঞান, সেইসাথে মেয়েদের মাসিক স্বাস্থ্য ব্যবস্থাপনার উপযুক্ত সুবিধা। উন্নত স্বাস্থ্যসেবার বিষয়টি এসডিজি অর্জনের সাথেও ওতপ্রোতভাবে জড়িত। মোট জনসংখ্যার এই গুরুত্বপূর্ণ অংশকে বাদ দিয়ে দেশের উন্নয়নের পথে সাফল্য কঠিন হয়ে দাঁড়াবে।

Photo credit: Sulekha.com licensed under CC BY-NC 2.0

Fear Of Uncertainty An Unexpected Common Ground

Fear Of Uncertainty: An Unexpected Common Ground

Young researchers from the GAGE program realise they are in the same boat as their adolescent peers from the urban slums of Dhaka—but they are not facing the same storm.

“If people are stuck in their home then they won’t be able to eat properly. Even missing a month’s work is a huge deal for us poor people. People like us have to go outside and work hard to earn money, right?  If this continues, we’ll just have to starve to death” (Female, age 19)  

Over the last two months, the pandemic has spread into Bangladesh and morphed to the community transmission stage, with the number of cases rising at an alarming rate.  COVID-19 spares no-one; it does not heed the socially constructed bindings that separate us by gender, status, age, education or wealth. However, even at the hands of this nondiscriminatory disease, the least privileged are the ones suffering the most.

As researchers, we have the privilege of working from home, living our lives as routinely as possible. We’re worried about the world and our loved ones, some facing the mental health issues that come with being stuck at home. However, people without a stable income or formal employment are at an unfair disadvantage that is far worse. For these vulnerable populations, they have to deal with tension and stress on a day-to-day basis. While we bemoan our boredom and ‘Instagram’ our work-from-home struggles, the working-class population can’t ‘afford’ to be bored or take their mental health into consideration.

In the narrow alleyways of the slums in Dhaka, basic utilities are rare. If some houses are lucky enough to have access to electricity, gas or water, the services are rarely uninterrupted. The idea of social distancing is almost laughable in these settlements, where families of six or eight are packed into single rooms. With several households sharing a common bathroom and kitchen, quarantine and isolation is an alien concept.

During the pandemic, adolescents in the GAGE programme are experiencing a different reality compared to their privileged peers. These adolescents are having to grow up far too soon, fast-forwarding through a critical phase of development. The impact of COVID-19 on their education and mental health is of great concern.

Our local team of researchers embarked on a journey to tackle this issue, focusing on adolescents facing the COVID-19 pandemic, located in low-income settlements in three areas of Dhaka – Rupnagar, Gazipur Sadar, and Mohammadpur. We had a list of 31 contacts from a baseline study conducted in 2018, from which we reconnected with 16 adolescents. This research was different for us, given the circumstances. However, we made the best out of the situation by utilising digital tools to coordinate remote working, using services such as Google Sheets, WhatsApp and Google Hangouts.

We thought we wouldn’t have much time during our phone interviews with each of the adolescents – leaving only a narrow window in which they could open up. However, to our surprise, most of the respondents were quite eager to talk, as they already had a rapport with the researchers from the previous baseline study. One challenge we did face during the interviews was finding a separate space devoid of external interruptions and noise, as ‘private space’ is not a “choice” but a luxury that most of the respondents could not afford. However, we tried to make the interviews as accommodating for the respondents as possible, keeping the questions simple and short.

The older adolescents we communicated with were quite well-spoken and aware of the COVID-19 pandemic. They knew that it was an infectious disease, and that they needed to maintain hygienic practices to prevent it. In contrast, the younger ones did not seem to understand the situation at all and were just following their parents’ instructions. One female adolescent (age 16) expressed her annoyance about not being able to go to school, “I don’t like staying at home all day because I can’t talk with any of my friends.  My neighbours are boys, so I cannot interact with them either since it is not accepted in our house. If I was attending school or coaching classes now, I would have fun and hangout with my friends. But the lockdown has made everything boring.”

Nearly all the respondents expressed their frustration and anxiety about the situation, worried about how their families would stay afloat in this economic crisis.  Being stuck at home for so long, not meeting their friends, is taking a toll on their mental health. They were also stressed about their families’ health, and felt quite helpless. A 15 year old boy told us, for example, how anxious he feels about his family members leaving the house. He said, “Every time my brothers come back from the bazaar, I panic. What if they catch the disease and it spreads to the family? They maintain hygiene, but they go out frequently and don’t always wash their hands every time. My mom and I keep telling them, but they say nothing will happen. I feel annoyed during these times, because they aren’t taking it seriously.”

Most of the respondents’ families were completely dependent on the income earned by their parents or siblings, which had come to a halt. Three of the adolescents in our sample had started to work after dropping out of school, but were compelled to stop due to the lockdown. This means that buying groceries, paying rent and getting by in the upcoming months is going to be very difficult. Although the government has been distributing aid, most of the respondents stated that help was yet to reach their households. One of them even shared concerns about corruption, referring to cases of local government representatives distributing relief only to their relatives.

Most of the respondents were getting information related to COVID-19 from the TV and through local “miking”, with few relying on online sources like Facebook and YouTube. Some of the adolescents stated that they did not have access to the internet at all, and not everyone in their class had a phone. Previously, school or extra classes were their only form of interaction with peers. In fact, none of the respondents were happy about schools being closed or exams being postponed. They are stressed about not being able to study, falling behind in their work, and performing poorly in their exams.

Most of the underprivileged adolescents had not been given any work at home and were trying to study by themselves. However, they all stated that they could not concentrate due to the pandemic, with thoughts of people dying and worries about the future. Moreover, most of the school-going adolescents do not have any support or guidance from their teachers. None of their family members are educated enough to help them with their studies, although their families are quite supportive.

Although we were offering a Tk.100 phone top-up to respondents as gratitude for giving us their time, we realised that simply getting the chance to open up about their anxieties was a much needed release for them. This was when we felt like the researchers and respondents were in the same boat, but fighting different storms. Perhaps, the acknowledgement that on some level, we shared the same hopelessness, despair, and fear in the face of a global disaster is what made the rapport building easy.

We are facing unprecedented times due to this pandemic. Researchers worldwide are conducting remote research, acquiring real time insights on the impact of the virus. As we continue our fight against COVID-19, we must always keep in mind the vulnerable adolescents who continue to bear the brunt of the crisis.

*This blogpost was originally written for the GAGE Programme*

Photo credit: “Mitaly” by Ricci Coughlan/DFID under CC BY-NC 2.0 license