Studies

While institutional memory has been widely studied in the private sector for its role in securing competitive advantage, the Bangladeshi public sector, particularly the Civil Service, remains underexplored. This study explores the concept of institutional memory—organisational knowledge built over time—and its importance in enhancing learning, efficiency, and governance.

Researchers: Asif Mohammad Shahan; Raihan Ahamed; Taslima Aktar; Sadiur Rahman

Partner: Bangladesh Civil Service Administration Academy

Timeline: 2024-2025

Status: Ongoing

Contact: Raihan Ahamed; raihan.bigd@bracu.ac.bd

Context

Despite efforts to promote data-driven governance, preserving institutional memory remains neglected. This study investigates how government organisations in Bangladesh manage institutional memory—the accumulation, storage, and transfer of organizational knowledge—amidst expansion and personnel changes. It identifies key challenges, including frequent staff turnover, weak knowledge-sharing systems, and the risk of losing critical institutional knowledge. Through interviews and comparative analysis with similar governance contexts, the research offers practical recommendations to strengthen institutional memory and improve knowledge management in Bangladesh’s public sector.

Objective

The research aims to identify existing practices and key barriers to knowledge retention and transfer within the Bangladesh Civil Service and to draw insights from international best practices to enhance knowledge management and ensure continuity in governance.

Methodology

This study uses a qualitative approach to explore how institutional memory is managed in Bangladesh’s public sector. Through interviews with public officials and process tracing, it examines knowledge retention practices and challenges. It also includes a comparative analysis of international case studies to identify best practices and lessons relevant to improving knowledge management in Bangladesh.

Findings and Recommendations 

Report