Publications

Understanding the Onboarding Challenges in Digital Financial Services: A Qualitative Exploration

In Bangladesh’s financial landscape, digital financial service (DFS) has emerged as a transformative force, bringing the unbanked population into the formal financial system. The growth of DFS across the country has significantly increased the number of registered
accounts. Despite this progress, many individuals, especially marginalized groups like women, remain inactive and passive users. As a result, a significant portion of the population cannot avail themselves of the full potential of technology-driven financial services. This paper examines the nuances of DFS adoption and usage in Bangladesh, with a focus on sociocultural factors.

Authors: Hossain, Faruq; Asrar, Jumana; Proma, Aishwarya Sanjukta Roy; Zaman, Shahaduz
Type: Working Paper
Year: 2024

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