The Feedback State: Listening and Responding to Bangladesh’s Citizens During the COVID-19 Pandemic

The report examines the effectiveness of the Bangladesh government’s response to citizens during the COVID-19 pandemic and the mechanisms of feedback. The study focuses on the country’s ongoing health, social, and economic crises, particularly in Bangladesh, where inadequate health services and a patchy social safety net left many vulnerable. The research aims to identify the mechanisms used to gather citizens’ feedback, how the central government encouraged local government to respond, and what government actors learned about citizen feedback’s value in the pandemic response. Four research components were used: a policy process tracing component, a nationally representative sample survey, local-level case studies, and transnational accountability mechanisms. The findings highlight the importance of citizen engagement and grievance redress mechanisms in the pandemic response.

Authors: Ahmed, Zahir; Aziz, Syeda Salina; Chowdhury, Shuvra; Hassan, Mirza; Hoque, Rafsanul; Hossain, Naomi; Panday, Pranab Kumar; Ul-Mutahara, Marium
Type: Report
Year: 2023