High Impact but Low Consumption of Public E-services Relevant to Financial Inclusion in Rural Bangladesh: Findings From the Field

E-services that address financial inclusion, namely mobile banking, agent banking, and Social Safety Net (SSN) allowance payment, are of great policy relevance in Bangladesh to establish a decent e-governance system. This policy brief and two other upcoming briefs of this series will present the findings on these three services from a BIGD survey. This particular policy brief explores rural households’ service-specific perceptions of impact, awareness, and consumption level. An important contribution of this policy brief is the investigation of the association between the consumption rate and the digital literacy level of rural households. The policy brief found that a low consumption rate of the services is a big cause of concern for achieving financial inclusion and increasing the consumption rate quickly is the overarching policy challenge. An awareness-building campaign to inform rural people about the benefits and availability of these services may help the familiarity rate to climb up, which in turn may lead to an increase in consumption rate. In the next issue, various aspects of the consumer experience and satisfaction with these services will be presented.

Authors: Shadat, Wasel Bin; Zahan, Iffat; Matin, Maria; Islam, Md Saiful
Type: Policy Brief
Year: 2020