Stories from the Field: Unveiling the Perception of Disability Among Local People

Of the one billion population of persons with disabilities, 80% live in developing countries. However, our society is rife with misconceptions and stereotypes about disabilities, especially in local communities. On the International Day of Persons with Disabilities, Dipanwita Ghosh shares her field observations about the perception of disabilities in Bangladesh. 

Azida and her father Kaefaet. Photo by Jeffrey Davis, licensed under CC BY-NC-ND 2.0

I have had the opportunity to work on some exciting qualitative research projects since joining the BRAC Institute of Governance and Development (BIGD) as a qualitative researcher in February 2020. One of the most thought-provoking projects I am currently working on aims to understand the impact and effectiveness of holistic inclusive education for children with disabilities, in the context of Bangladesh. The research team for this study is conducting fieldwork in three municipalities of Bangladesh to recruit key informants. Key informants are local volunteers with good knowledge of and acceptance in their local communities (Mackey et al., 2012). In this project, their role would be to identify children with disabilities, aged 5 to 16, who we can select to be respondents for the research. To identify potential key informants, we are visiting field locations to know more about the area and become familiar with the locals.

One of the methods adopted to recruit local volunteers as key informants was to interact and build rapport with local shop owners and sellers within the community. This method was chosen because they have a greater opportunity, compared to other members of the community, to know the people who live in that community, as they interact with their customers throughout the day.

When we informed the potential volunteers that they would be required to work with children with disabilities, we observed some interesting perceptions about disability. One shopkeeper mentioned:

“A family with children with disabilities lives right next door to ours. We feel deeply saddened for that family. I feel sorry for them because they can’t do anything. With their disability, how could they possibly do anything?

Similar misconceptions, which converge towards a narrow definition of ‘ability’ and a vast underestimation of the abilities of people with disabilities, were observed among the locals in several communities. We found that people, and in some cases entire households, are labelled based on their disableism rather than their ableism. Discrimination has been experienced by people with disabilities, and there is still work to be done to remove the negative stigma associated with this type of social diversity (Harper, 2012).

While conducting a discussion session with the volunteers and local enumerators, one of the local enumerators said:

“We have to be respectful and sensitive towards disabled families while we go to the households to talk to them.”

Although the enumerator understood the importance of being respectful and sensitive towards the person with a disability or their family, he did not understand that having one or more family members with disabilities does not warrant labelling all the members of that family or the household as ‘disabled’.

We also found that many people have a one-dimensional perception of disability. Many thought people with disabilities include only individuals who do not have limbs. However, disabilities can be of different forms and severity, according to the Persons with Disabilities Rights and Protection Act (2013) of Bangladesh, defined by the International Classification of Functioning, Disability, and Health (ICF).

Types of Disability in Bangladesh. Source: Bangladesh Disability Rights and Protection Act 2013

During our discussions, an assumption that each type of disability is homogenous was also observed among the community. But in reality, severities can vastly differ even within the same type of disability. In addition, two people with the same type and severity of disability may not have the same life experiences, hence the consequence of their disabilities may not be homogenous. According to ICF, mild, moderate, and severe disabilities are measured in terms of body structure, body function, activity of the person, and level of participation of the person in the community, which can be affected by social stigma and accessibility.  As a result of the findings from the fieldwork, it is evident that there is a gap in the understanding of disability among the locals and more opportunities to learn about disability are needed to better understand the situation.

Fieldwork and engagement with local people can reveal what they think about disability and how they perceive it. Challenges faced by people with disability in Bangladesh rarely gets attention in the public discourse. As a social science research institute with a vision to contribute to just and equal societies, disability is a priority research agenda for BIGD. We are committed to bringing the issues of this marginal population to light.


Harper, P. (2012). From disability to ability: Changing the phrasing of the debate. Disability & Society27(3), 325-337.

Mackey, S., Murthy, G. V., Muhit, M. A., Islam, J. J., & Foster, A. (2012). Validation of the key informant method to identify children with disabilities: methods and results from a pilot study in Bangladesh. Journal of tropical pediatrics58(4), 269-274.


Dipanwita Ghosh is a Research Associate in the Economic Growth Cluster of BRAC Institute of Governance and Development (BIGD), BRAC University.

“Stories from the Field” is an ongoing series where members of the BIGD team reflect on their experiences conducting research on-ground.

Digital Bangladesh: Are Citizens Willing to Take Up Digital Services?

How far have we come since the declaration of “Digital Bangladesh” 13 years ago? Shabnaz Zubaid shares her experiences from a recent visit to some of the remote villages of Bangladesh to observe the pattern of uptake of public digital services by the citizens.

Photo by Shabnaz Zubaid

Since the declaration of Digital Bangladesh, one of the aims of the Government of Bangladesh was to create an e-government—introducing digital public services. Digitization was expected to help expedite the process and reduce the cost of availing public services by cutting down intermediaries and reducing the number of visits to the offices providing the services. If the e-platforms and e-services could be utilized to their full capacity, this would make the lives of the citizens better.

To observe the pattern of uptake of public digital services by the citizens, I travelled to some remote villages of Bangladesh.

“এদিক ওদিক কইতে শুনি কি কি দেয় সেবা সুবিধা ডিজিটাল না কি! এইত্তা পাই ও না, বুযি ও না। এইগ্লা বড়লোকের জিনিস। আমরা খায়ে পইরে বাঁচি।” —said a 60-year-old named Rabeya in a remote village in Tangail during my field visit for the Digital Services Access Survey of BIGD.

Even though most of the households in the village had access to digital devices, the usage of the digital platforms and services were low. Even after almost 13 years of digitalization, many people are still unaware of how they can benefit from it. Despite their access to digital devices, majority of the people are unable to avail the benefits of the internet and government services simply because these are still new concepts to them.

An untold fear of using digital devices exists, especially in the rural parts of Bangladesh. People still seem to struggle with the process of digitalization and believe that this so-called “developed nation’s process” is not for the rural population yet. This thought was more prominent among the older population. The reason, according to them, is that they do not know that services are provided digitally.

Also, they find it complicated to fill out the forms and carry out the digital processes by themselves. Rather they prefer getting it done via other people who are trained to do it. Moreover, the older population seems to use technology only when it is mandatory.

In contrast to the statement made by Rabeya, a young man from the same village, Rabbi, has been using smartphones for over six years and has wi-fi access at home. He possesses all the skills required to access government services. He can find specific information online using Google, register for vaccination for himself and his father, check results online using the registration number, and has a bKash account in his father’s name. He can also avail all the services of bKash, can purchase online, and can communicate with his brother who lives abroad. He also uses YouTube to watch cricket matches, Bangla dramas etc. His family and neighbours can rely on him to avail any kind of service. According to him, he was able to do all these because he was curious and was intrigued by how much the country has progressed technologically. He wanted to learn which services require what kind of skills so that he could help his community take up the services and reduce their hassle. He wants to spread awareness among the people so that they shift to digital services because they save time and cost.

I also found that even after possessing the skills required to access government services, many people choose to not avail the services digitally. In our survey, we are digging deeper to find the causes of the gap between the two groups—who are willing and not willing to take the services. It can help us answer why, after making the process of availing services, a proportion of people are reluctant to take up digital public services. The survey will help us better understand the challenges faced by different demographic groups in taking advantage of digital services and find ways of increasing uptake.


Shabnaz Zubaid is a Research Associate at BRAC Institute of Governance and Development (BIGD), BRAC University.

Read more about BIGD’s nationally representative Digital Services Access Survey.